Seller ID

Pursuant to the provisions of Law 34/2002, of July 11, on Information Society Services and Electronic Commerce (LSSICE), the following information is provided:

• Trade name: Textile Design Industry S.A.
• Company name: CARRERO S.L.
• CIF: A22/062891
• Registered office: Avenida pere mas i reus 10
• Business activity: Design, manufacture, and sale of clothing and accessories

General procurement procedure

The contracting process can only be carried out in Spanish. If it can be carried out in another language, this will be indicated before the contracting process begins.

For the purchase of products in our store to be valid, the information provided by the user to place the order must be accurate, complete, and up-to-date at all times. Failure to do so constitutes a breach of these terms, which may result in the termination of the contract with CARRERO.

Purchase validation

Once the purchase is complete, CARRERO will immediately send the user an order confirmation via email. If the customer does not agree with the information in this confirmation, they may request a modification or cancellation of the order.

In any case, the cancellation or modification request must be made within seven business days of the order confirmation, via email to carrero@fashion.com, and provided the order has not yet been shipped.

Prices

The prices applicable to each product are those indicated on the website on the date of the order. Prices are expressed in euros (€) and include the applicable Spanish VAT (Value Added Tax).

However, in accordance with Law 37/1992 of December 28, on Value Added Tax, the transaction may be exempt from or not subject to this tax depending on the buyer’s country of residence and their status (business/professional or private individual).

Consequently, in some cases, the final price of the order may differ from the price displayed on the website.

The invoice is issued upon shipment and is accessible and downloadable from the user account, as well as being sent in PDF format in the shipping confirmation email.

Validity of prices and offers

The products offered on the website, and their prices, will be available for purchase while they are displayed and viewable on the website.

Users are advised to access updated versions of the website to avoid pricing errors. In any case, orders in process will maintain their terms and conditions for 7 days from the date of placement.

Payment methods

The user/buyer agrees to pay for the products purchased from CARRERO using the accepted payment methods and for any additional amount (including taxes).

CARRERO accepts the following forms of payment:

1. Credit and debit card.
2. Paypal.
3. Bank transfer. This payment method does not confirm the order until the amount has been received in our account.

Once the purchase has been made, a confirmation of the contract will be sent to the email address indicated, which will serve as proof of the operation «Proof of contract», along with a link to these general terms and conditions of purchase, as well as the returns policy.

The confirmation of the contract and its receipt will not be valid as an invoice that will be sent when the order is shipped.

Delivery conditions

All items in our store display their stock availability at the time of selection. If all items in your order are in stock and the order has been confirmed and paid for before 2:00 PM, we will do our best to ship it the same day.

Delivery will take 48-72 business hours from the time we confirm shipment. If the order is confirmed after 2 PM, it will be shipped the next business day.

If an item is not in stock, we will always inform you of the estimated date provided by each supplier and to which we commit.

In the event of any issues with delivery times, the customer service department will inform you, always providing the best solution and the option to cancel the order if desired.

See more details on the shipping costs page.

Cancellations, Returns and Withdrawals

Cancellation of an order

Orders can only be cancelled if they have not yet been shipped. To cancel an order, please send an email to carrero@fashion.com and provide the order reference number.

The refund will be made using the same payment method chosen at the time of placing the order.

Returns and cancellations. Right of withdrawal

The right of withdrawal is the consumer’s right to return a product to the seller within a legal timeframe, without having to provide any reason or explanation and without incurring any penalty.

As established by law, consumers have the right to withdraw from the contract within a maximum period of 14 calendar days without needing to state a reason and without incurring any costs, except those stipulated in Articles 107.2 and 108 of Royal Decree 1/2007, of November 16, which approves the consolidated text of the General Law for the Defense of Consumers and Users.

Please consult our returns policy before placing an order by visiting our returns policy page.

Conflict resolution platform

For your information, you can also submit your complaints using the online dispute resolution platform provided by the European Commission, which is available at the following link: http://ec.europa.eu/consumers/odr/

Exoneration from liability

CARRERO is not responsible for any effects that may result from the use of insoles in pointe shoes, should they be necessary. To avoid errors during the pointe fitting, it is important that you bring the insoles or prostheses you are currently using. Pointe shoes may become unusable if you change the insole or prosthesis used for the fitting.

Due to its characteristics, this product does not include support or assistance for its use. CARRERO is exempt from the responsibility of providing this service, although we will always try to provide support for any questions to the best of our ability.

CARRERO assumes no responsibility arising from the misuse of products purchased on our site and, more specifically, CARRERO is exempt from all liability for any risk or loss, whether personal or otherwise, that may occur as a direct or indirect consequence of the misuse of any product purchased on this website. This does not apply to a manufacturing defect or flaw in the product, in which case CARRERO is obligated to rectify the problem by refunding the purchase price or sending a new product.

CARRERO assumes no responsibility regarding the purchase decision for any of the products acquired; this determination remains entirely at the customer’s discretion and responsibility.

This website also contains links to other websites that are not operated by CARRERO (hereinafter, the «Related Sites»). We have no control over the Related Sites and therefore accept no responsibility for them or for any loss or damage that may result from your use of them. Your use of the Related Sites will be subject to the terms and conditions of use and service contained on each of those websites.

After-sales service and warranties

Due to the nature of the items we sell, we do not have an after-sales service as such, although we try to answer all your questions.

All products have a two-year legal guarantee. In case of damage or defects, the full amount paid will be refunded.

Customer service

If you experience any issues with your orders, you can contact us in any way you prefer:

• By phone, by calling the phone number: 999 999 999
• In writing by sending an email to carrero@fashion.com

To make a claim, you can choose between:

• Send an email to carrero@fashion.com indicating in the subject: CLAIM and the order number.
• Request a complaint form in person, available at Avenida Pere Mas i Reus, 10, and take a copy of it signed by the person in charge at any given time.

Data Protection Policy

Protecting user data is a top priority for CARRERO, the owner of this website.

For complete information about your rights and the data protection policy, please visit our Privacy Policy and Cookie Policy pages.

Intellectual and industrial property

These General Conditions do not transfer any intellectual or industrial property rights over the CARRERO portal or any of its constituent elements, and the User is expressly prohibited from reproducing, transforming, distributing, publicly communicating, making available to the public, extracting, reusing, forwarding or using in any way, by any means or procedure, any of them, except in cases where it is legally permitted or authorized by the holder of the corresponding rights.

The user acknowledges and accepts that the entire website, including but not limited to texts, articles, images, designs, software, content (including structure, selection, arrangement and presentation thereof), audiovisual material and graphics, is protected by trademarks, CARRERO copyrights and other legitimate registered rights, in accordance with international treaties to which Spain is a party and other property rights and laws of Spain.

Modification of the terms of use

CARRERO reserves the right to modify, at any time, the presentation and configuration of the website, as well as these General Conditions.

Therefore, CARRERO recommends that all users read them carefully each time they access the website. Those contracting any of the services offered on this website will always have the General Terms and Conditions available in a visible location, freely accessible for any inquiries they may wish to make.

In the event that any clause of these General Conditions is declared null and void, the other clauses will remain in force and will be interpreted taking into account the will of the parties and the very purpose of these General Conditions.

CARRERO may choose not to exercise any of the rights and powers conferred in this document, which will not in any case imply a waiver of the same, unless expressly acknowledged by CARRERO or the statute of limitations for the action that corresponds in each case has expired.

Applicable law and jurisdiction

These Terms of Use are governed by Spanish law. These Terms of Use are subject to the provisions of Law 7/1998, of April 13, on general terms and conditions of contracts, Royal Legislative Decree 1/2007, of November 16, which approves the consolidated text of the General Law for the Defense of Consumers and Users and other complementary laws, Law 7/1996, of January 15, on the Regulation of Retail Trade, and Law 34/2002, of July 11, on information society services and electronic commerce.

In accordance with Article 29 of Law 34/2002 of July 11, on Information Society Services and Electronic Commerce, contracts concluded electronically in which a consumer is a party shall be presumed to have been concluded at the consumer’s habitual residence. Therefore, in the event of any dispute arising from these general terms and conditions, the parties submit to the jurisdiction of the courts of the User’s domicile.

Likewise, electronic contracts between businesses or professionals, in the absence of an agreement between the parties, will be presumed to have been made in the place where the service provider is established.